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How you found the violation and any other useful info. Submit Cancel. Or check out our entire Technology Basics category, which includes the Digital Literacy section with information and tips on mastering all things digital! Home » Tech Basics » Digital Literacy » Troubleshooting Basic Computer Problems A big reason that discourages some people from trying to become familiar with computers and other digital technology devices is that they seem far too complex to understand.
What is troubleshooting? Consider relations to similar scenarios — Think about problems that you may have had with your computer before that were like your current one. Recall how those problems were solved, and consider what was the same or different in those instances. Hypothesize and treat common causes — Brainstorm some simple things that could make your computer not act in the particular way you want it to.
Check and fix these things, and then see if that stops the problem and keeps it from coming back soon afterward. If not, proceed to step 4. Test relevant components — If none of the common solutions work, methodically check parts all of them, if you have to of each system on your computer that could be responsible for the problem.
If not, go back to step 4. My computer runs slowly. General description: Your computer takes a long time to boot up, programs take a long time to open, and both system and application functions take longer than usual to respond to your inputs.
Common causes: You have too many windows open at once, or too many programs running at once. Your computer has installed a virus or other malware program.
Install and run an antivirus program to repair infected files. Take your computer to a repair shop to get its RAM upgraded. Common causes: A piece of hardware on your computer is malfunctioning or is not compatible.
The software controlling a piece of hardware i. Your BIOS or other hardware settings are misconfigured. Troubleshooting suggestions: Use System Restore to revert your computer to a state where it was working. Install updates for your operating system, device drivers, BIOS, and other programs.
Change the settings for your BIOS and hardware back to their defaults. Make sure all hardware components of your computer are properly installed. Make sure all power cables on your computer are connected and set to the correct voltage. Remove all intermediary power sources and plug your computer directly into an outlet. Disconnect all peripheral devices mouse, keyboard, etc.
Open your computer case and make sure all hardware components are properly connected. Replace your CMOS battery. Replace your hard drive or motherboard. Common causes: Your operating system is missing a key update. How to troubleshoot it: Make sure you have installed all recommended update packages for your operating system.
Install, update, and run an antivirus program to repair infected files. This is easier in some cases than in others. Sometimes you get a straightforward error message and you realize you made a simple mistake: a syntax error, forgetting to pass all the variables you need into a function, neglecting to import a package. On the other hand, sometimes the error is totally baffling.
Even when this is the case, you can try your best to articulate the problem. Ask yourself the following questions and maybe even write down the answers :. Sometimes I see people skipping straight to this step without having done the previous one. Examples include:. But they should be treated as a single tool in your toolbox, not the start and end of the problem-solving process. I find that a lot of developers I know reach for the search engine first, but for me, intentionally using a variety of methods helps me gain a broader scope of understanding.
Try something. This has two advantages. Try to find a middle ground, and get to results you can see within a relatively short amount of time. Often we do this by hand: load a web page and check that it contains all the elements we expect it to render.
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